Equipment Solutions Manager

Company Details

Shift your career into high gear with NMC. As Nebraska’s CAT dealer, NMC Cat has been serving its loyal Caterpillar customer base for over 85 years.  NMC Cat is focused on providing a comprehensive line of capital equipment solutions to the many industries we serve. Our employees enjoy a relaxed culture with competitive compensation, a comprehensive benefits package, and an inspiring culture.

Position Overview

The Equipment Solutions Manager is responsible for overseeing the Equipment Management Solutions process, including Condition Monitoring, Customer Support Agreements and VisionLink.  The Equipment Solutions Manager will oversee the delivery of our Customer Support Agreement commitments and ensure on-time delivery of these services. Responsible for the oversight of the connected assets, and for implementing the processes for taking VisionLink to the marketplace.   

If you have any questions prior to applying, please reach out to our Recruiting team at recruiting@nmc-corp.com or 402-891-7555.

 PRIMARY JOB DUTIES*:

• Responsible for developing NMC CAT’s Condition Monitoring program that will monitor and evaluate customer equipment health utilizing various technologies allowing for early detection of defects providing NMC CAT customers the time needed to plan, schedule, and correct issues in a proactive manner and reducing emergency maintenance or unplanned downtime. 
• Oversees VisionLink administration and works collaboratively with Sales and Service Operations to develop strategy for hardware installs, software usage, and development of sustainable customer programs to promote the number of connected assets as well as the percent of active customers. 
• Manages the NMC CAT’s preventative maintenance (PM) program administration and ensures service contracts are managed.  Determines price and terms for new and renewal contracts.  Works with Service Dispatch to ensure delivery of services are completed on-time.  
• Determines needs for on-site and classroom training for customers and support personnel.  Works with both talent development, and individuals within Service Operations, to deliver any required training. 
• Communicates and coordinates with the Product Support and Sales Management team to improve CSA (Customer Support Agreement) growth.  
• Researches, analyzes and evaluates complex condition monitoring data (e.g. SOS, fault code, inspections, electronic data, site, conditions, equipment history, and other machine data) and determines if a Condition Monitoring Alert (CMA) action is needed. Provides technically sound equipment/operation-based solutions and recommendations to internal and external customers ensuring critical equipment health visibility is achieved. 

About NMC CAT

At NMC Cat, we will provide you with a different set of tools to help you advance your career. We take pride in developing strong relationships with our employees and are a company people are proud to work for. We create a work environment that promotes training and development as well as opportunities for employees to reach their professional goals.

BENEFITS:

• Medical (and FSA/HSA plans), Dental, Vision Insurances
• Paid Vacation and Holidays
• Company-paid Basic Life Insurance
• Supplemental Term Life Insurance
• 401(k) with Profit Sharing
• Tuition Reimbursement and In-house Training Dept.
• Paid Military Leave
• Short and Long-Term Disability
• Safety Glasses and Boot Program

NMC Cat is an equal opportunity employer and affords equal opportunity to all applicants for all positions. NMC Cat shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

* The job duties listed in this job posting do not constitute a complete and exclusive list.  NMC Cat further reserves the right to modify job duties, at any time and in its sole discretion, to meet the needs of the Company.