Sales Operations Analyst

Company Details

Shift your career into high gear with NMC. As Nebraska’s CAT dealer, NMC Cat has been serving its loyal Caterpillar customer base for over 85 years.  NMC Cat is focused on providing a comprehensive line of capital equipment solutions to the many industries we serve. Our employees enjoy a relaxed culture with competitive compensation, a comprehensive benefits package, and an inspiring culture.

Position Overview

The Sales Operations Analyst will serve as a key point of contact for inbound inquiries related to used Caterpillar equipment. This role is responsible for managing customer relationships, locating and brokering equipment transactions, preparing quotes and contracts, and developing standardized processes for sales operations. The ideal candidate will possess strong communication skills, a customer-first mindset, and the ability to work independently with discretion and sound judgment.

If you have any questions prior to applying, please reach out to our Recruiting team at recruiting@nmc-corp.com or 402-891-7555. 

PRIMARY JOB DUTIES:

•    Serve as the primary point of contact for inbound phone and web inquiries related to used equipment, delivering prompt and professional customer service. 
•    Assess customer needs and recommend appropriate equipment solutions by leveraging product knowledge and inventory availability. 
•    Source equipment internally and externally to meet customer specifications, coordinating with dealers, suppliers, and internal stakeholders. 
•    Broker equipment transactions by facilitating negotiations, aligning terms, and ensuring compliance with company policies and industry standards. 
•    Prepare and manage all sales documentation including quotes, contracts, purchase agreements, and delivery schedules. 
•    Develop and implement standardized processes for quoting, contracting, and transaction execution to improve efficiency and consistency across the sales cycle. 
•    Maintain accurate and up-to-date records of customer interactions, equipment listings, sales activities, and transaction details in CRM and other systems. 
•    Collaborate cross-functionally with operations, finance, logistics, and legal teams to ensure smooth execution of deals and timely delivery of equipment. 
•    Monitor market trends, pricing benchmarks, and customer feedback to inform sales strategies and improve customer satisfaction. 
•    Provide post-sale support including follow-up communication, issue resolution, and relationship management to encourage repeat business. 
•    Contribute to continuous improvement initiatives by identifying process gaps, recommending solutions, and participating in system enhancements. 
•    Uphold the company’s brand reputation by delivering a high standard of professionalism, integrity, and responsiveness in all customer interactions.
•    Generate new business opportunities through proactive lead generation activities including outbound outreach, follow up campaigns, and targeted prospecting.
•    Call on internet leads and conduct outbound cold calls to qualify prospects, assess needs, and convert inquiries into active sales opportunities.
•    Other duties as assigned. 

About NMC CAT

At NMC Cat, we will provide you with a different set of tools to help you advance your career. We take pride in developing strong relationships with our employees and are a company people are proud to work for. We create a work environment that promotes training and development as well as opportunities for employees to reach their professional goals.

BENEFITS:

• Medical (and FSA/HSA plans), Dental, Vision Insurances
• Paid Vacation and Holidays
• Company-paid Basic Life Insurance
• Supplemental Term Life Insurance
• 401(k) with Profit Sharing
• Tuition Reimbursement and In-house Training Dept.
• Paid Military Leave
• Short and Long-Term Disability
• Safety Glasses and Boot Program

NMC Cat is an equal opportunity employer and affords equal opportunity to all applicants for all positions. NMC Cat shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

* The job duties listed in this job posting do not constitute a complete and exclusive list.  NMC Cat further reserves the right to modify job duties, at any time and in its sole discretion, to meet the needs of the Company.