Warranty Specialist

Company Details

Shift your career into high gear with NMC. As Nebraska’s CAT dealer, NMC Cat has been serving its loyal Caterpillar customer base for over 85 years.  NMC Cat is focused on providing a comprehensive line of capital equipment solutions to the many industries we serve. Our employees enjoy a relaxed culture with competitive compensation, a comprehensive benefits package, and an inspiring culture.

Position Overview

The Warranty Specialist will be a specialist in analyzing, managing, and monitoring OEM warranty data and developing metrics for management. This position will also prioritize warranty issues per customer and will participate in customer warranty parts analysis reviews. This position will provide support and assistance to the Director of Data Governance & OEM programs in the Dealer Differentiated Capabilities programs.  This position requires strong analytical skills, as well as strong customer communication & negotiation skills.      

If you have any questions prior to applying, please reach out to our Recruiting team at recruiting@nmc-corp.com or 402-891-7555. 

 PRIMARY JOB DUTIES*:

• Assist the Manager of Warranty, prepare and suggest final judgment on claims exposures and major warranty repair exposure to ensure continuity in claims processing and warranty repair completions. 
• Serve as the first point of contact liaison regarding warranty questions for both internal and external customers.  
• Coordinates the departments’ activities to ensure claims are handled in a consistent, timely and fair manner. 
• Responsible for providing professional, accurate and timely support to external customers and internal departments. 
• Ensure that warranty department is acknowledging, recording, and processing customer claims in a manner which results in the resolution of warranty liabilities at the lowest overall cost to the Company. 
• Coordinate the investigation of claims and back charges through the scheduling of field inspections, return of damaged components for in-plant analysis and internal review of product failures. 
• Correspond with customers, company representatives, and communicate with internal departments regarding the status and outcome of warranty claims and programs. 
• Develops and documents procedures, work instructions, and other documentation to support the warranty process and issue resolutions. 
• Develops and prepares standard reporting for warranty metrics and warranty management reviews. 
• Report on the status and outcome of warranty claims and modification programs as required to customer, Company representatives and internal departments. 

About NMC CAT

At NMC Cat, we will provide you with a different set of tools to help you advance your career. We take pride in developing strong relationships with our employees and are a company people are proud to work for. We create a work environment that promotes training and development as well as opportunities for employees to reach their professional goals.

BENEFITS:

• Medical (and FSA/HSA plans), Dental, Vision Insurances
• Paid Vacation and Holidays
• Company-paid Basic Life Insurance
• Supplemental Term Life Insurance
• 401(k) with Profit Sharing
• Tuition Reimbursement and In-house Training Dept.
• Paid Military Leave
• Short and Long-Term Disability
• Safety Glasses and Boot Program

NMC Cat is an equal opportunity employer and affords equal opportunity to all applicants for all positions. NMC Cat shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

* The job duties listed in this job posting do not constitute a complete and exclusive list.  NMC Cat further reserves the right to modify job duties, at any time and in its sole discretion, to meet the needs of the Company.