Branch Manager

Company Details

RAKA Rentals – The Cat Rental Store is expanding its footprint in the Midwest Region and we’re looking for top talent to grow and serve our customer base.  At RAKA Rentals - The Cat Rental Store, we believe that authentic relationships are the driving force of our success…we value the relationship over the transaction.  This personalized approach gives us an opportunity to serve the local communities that we live and operate in by providing tailored equipment rental solutions.

Position Overview

The Branch Manager is responsible for the overall performance, profitability, and day-to-day operations of the location. This position provides leadership to the team, drives rental and sales growth, develops customer relationships, manages fleet performance, and ensures the operation runs efficiently while delivering a high level of customer service.

PRIMARY JOB DUTIES: 

• Build and lead a strong team through effective hiring, training, development, delegation, coaching, performance management, and accountability.

• Set clear expectations and create a work environment that promotes teamwork, communication, accountability, and employee development.

• Oversee daily operations, ensuring rental, sales, transportation, equipment, and administrative activities are coordinated and operating efficiently.

• Partner with the sales team to develop existing accounts, identify new business opportunities, increase rental activity, and support revenue and customer retention goals.

• Develop and maintain strong relationships with key customers and serve as an escalation point for customer concerns and complex issues.

• Work closely with Service Writers and service teams on equipment quotes, down equipment, repair status, and equipment availability.

• Monitor fleet utilization, equipment availability, and equipment readiness. Work with the appropriate teams to minimize downtime.

• Review financial and operating results, including revenue, profitability, expenses, utilization, and productivity. Identify trends and take action when performance is below expectations.

• Identify opportunities to improve processes, reduce operating costs, increase productivity, and improve the overall customer experience.

• Establish and maintain procedures and best practices that support consistent and efficient operations.

• Address customer satisfaction feedback and recurring issues, taking appropriate action to improve the customer experience.

• Hold employees accountable for company policies, safety requirements, operating procedures, and performance expectations.

• Work closely with service, parts, transportation, sales, and other departments to resolve issues and keep operations running smoothly.

• Represent the company professionally in the local market and build relationships that support continued growth.

• Support company initiatives while keeping the team focused on operational goals, customer needs, and employee success.

About RAKA

BENEFITS:

Medical (and FSA/HSA plans), Dental, Vision Insurances

Paid Vacation and Holidays

Company-paid Basic Life Insurance

Supplemental Term Life Insurance

401(k) with Profit Sharing

Tuition Reimbursement and In-house Training Dept.

Paid Military Leave

Short and Long-Term Disability

ABOUT RAKA RENTALS:

The RAKA Rentals business model was forged to serve the growth in our local communities.  We begin with a customer experience that values the partnership over the transaction. Our personalized approach to developing relationships allows RAKA Rentals to provide tailored equipment rental solutions to those who strengthen our communities. 

RAKA Rentals is an equal opportunity employer and affords equal opportunity to all applicants for all positions. RAKA Rentals shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

 * The job duties listed in this job posting do not constitute a complete and exclusive list.  RAKA further reserves the right to modify job duties, at any time and in its sole discretion, to meet the needs of the Company.