Manager of Regional Service

Company Details

RAKA Rentals – The Cat Rental Store is expanding its footprint in the Midwest Region and we’re looking for top talent to grow and serve our customer base.  At RAKA Rentals - The Cat Rental Store, we believe that authentic relationships are the driving force of our success…we value the relationship over the transaction.  This personalized approach gives us an opportunity to serve the local communities that we live and operate in by providing tailored equipment rental solutions.

Position Overview

The Manager of Regional Service is accountable for driving growth and profitability within the Parts and Service Divisions of a designated business unit. This role focuses on building a skilled, customer-focused team and implementing innovative service programs. The Manager sets rental-ready standards across the assigned territory, ensures consistency in service operations, and fosters a safety-first culture throughout the organization.    

PRIMARY JOB DUTIES:  

Manages the regional Profit and Loss (P&L) statement by analyzing and controlling expenditures to align with divisional budget requirements, making strategic decisions as needed to ensure profitability.  

Builds and leads a competent branch team through effective hiring, training, development, delegation, performance appraisals, coaching, counseling, and disciplinary procedures.  

Develops and submits talent inventory assessments to evaluate branch strength and identify ongoing training opportunities.  

Plans, manages, and oversees all service-related activities, continuously improving service department operations through research and implementation of new techniques and procedures.  

Establishes measurable goals and accountability systems for contamination control, administers safety programs, coordinates training, and ensures compliance with company and government safety standards.  

Serves as the primary customer contact for all service-related matters, including technical issues, diagnostics, invoicing, and repairs, while proactively reviewing service history, warranty records, and support programs to anticipate future needs.  

Makes policy and rework decisions that balance customer satisfaction with company interests.  

Analyzes market data to determine customer needs, volume potential, pricing strategies, and discount structures, collaborating with sales to develop promotional campaigns.  

Routinely assesses employee skills and expertise, securing training as needed to stay current with industry developments and minimize customer downtime.  

Directs regional service operations by recommending best practices, reducing costs, driving revenue growth, and supporting customer satisfaction.  

Develops and maintains performance metrics, prepares and reports on annual budget proposals.  

Promotes organizational advocacy by fostering teamwork, trust, and mutual respect among employees and customers.  

Implements initiatives that support RAKA – The Cat Rental Store’s vision and core values, aligning regional efforts to deliver quality customer experiences.  

About RAKA

BENEFITS:

• Medical (and FSA/HSA plans), Dental, Vision Insurances
• Paid Vacation and Holidays
• Company-paid Basic Life Insurance
• Supplemental Term Life Insurance
• 401(k) with Profit Sharing
• Tuition Reimbursement and In-house Training Dept.
• Paid Military Leave
• Short and Long-Term Disability
• Safety Glasses and Boot Program

ABOUT RAKA RENTALS:

The RAKA Rentals- The Cat Rental Store business model was forged to serve the growth in our local communities.  We begin with a customer experience that values the partnership over the transaction. Our personalized approach to developing relationships allows RAKA Rentals - The Cat Rental Store to provide tailored equipment rental solutions to those who strengthen our communities. 

RAKA Rentals- The Cat Rental Store is an equal opportunity employer and affords equal opportunity to all applicants for all positions. RAKA Rentals- The Cat Rental Store shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

* The job duties listed in this job posting do not constitute a complete and exclusive list.  RAKA Rentals - The Cat Rental Store further reserves the right to modify job duties, at any time and in its sole discretion, to meet the needs of the Company.