Technician Field II - RAKA

Company Details

RAKA Rentals is expanding its footprint in the Midwest Region and we’re looking for top talent to grow and serve our customer base.  At RAKA Rentals, we believe that authentic relationships are the driving force of our success…we value the relationship over the transaction.  This personalized approach gives us an opportunity to serve the local communities that we live and operate in by providing tailored equipment rental solutions.  

Position Overview

This role is responsible for overseeing the communication, routing, and distribution of equipment. It also provides leadership and direction to the dispatch team, ensuring smooth daily operations and meeting departmental production goals.

If you have any questions prior to applying, please reach out to our Recruiting team at recruiting@rakagrp.com or 402-891-7555.  

PRIMARY JOB DUTIES: 
•    Oversee departmental productivity, efficiency, and overall management. 
•    Provide direct support to all dispatchers, ensuring operational consistency. 
•    Report daily metrics including load count, special projects, and driver dispatch status. 
•    Manage escalations from both internal and external customers, resolving issues promptly. 
•    Collaborate with the shop to maximize the number of road-ready trucks. 
•    Monitor and manage availability for same-day and next-day service requests. 
•    Lead a team responsible for coordinating driver routes for pickups and drop-offs. 
•    Respond swiftly and effectively to customer and employee concerns. 
•    Ensure accurate documentation of all dispatch activities including pickups and drop-offs. 
•    Implement and oversee new policies, procedures, and departmental changes. 
•    Track dispatcher performance and provide regular feedback. 
•    Prepare weekly and monthly reports on team efficiency and operational outcomes.
•    Lead a team of drivers ensuring on-time deliveries and that all safety regulations are followed.

POSITION REQUIREMENTS:
(REQUIRED/PREFERRED)
•    Associate’s degree or equivalent from a technical school, or 6 months to 1 year of related experience/training; a combination of education and experience will also be considered 
•    Minimum of 5 years of experience in dispatch or transportation management 
•    Minimum of 2 years of experience managing a team of three or more employees 
•    Strong customer service orientation with excellent organizational and communication skills 
•    Proven ability to manage multiple projects simultaneously in a fast-paced environment 
•    Working knowledge of DOT regulations, safety protocols, HR practices, compliance standards, and basic finance 
•    Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) 
•    Committed to supporting the safe operation of the company, including drivers, helpers, shop personnel, and management staff

About RAKA

BENEFITS:

• Medical (and FSA/HSA plans), Dental, Vision Insurances
• Paid Vacation and Holidays
• Company-paid Basic Life Insurance
• Supplemental Term Life Insurance
• 401(k) with Profit Sharing
• Tuition Reimbursement and In-house Training Dept.
• Paid Military Leave
• Short and Long-Term Disability
• Safety Glasses and Boot Program

ABOUT RAKA RENTALS:

The RAKA Rentals business model was forged to serve the growth in our local communities.  We begin with a customer experience that values the partnership over the transaction. Our personalized approach to developing relationships allows RAKA Rentals to provide tailored equipment rental solutions to those who strengthen our communities. 

 RAKA Rentals is an equal opportunity employer and affords equal opportunity to all applicants for all positions. RAKA Rentals shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

 * The job duties listed in this job posting do not constitute a complete and exclusive list.  RAKA further reserves the right to modify job duties, at any time and in its sole discretion, to meet the needs of the Company.