Title:  Service Operations Manager - RION

Company Details

With over 50 years of unwavering commitment to our customers and the communities we serve, we pride ourselves on our stability and continued growth. Our employees are equipped with the training and resources necessary to excel, enjoying both technical and professional development opportunities that prepare them for future career advancements.  We foster a healthy work-life balance, cultivate a great work environment, and provide an amazing company culture characterized by a family feel and an unwavering commitment to safety. Our team is driven and motivated, working hard, building strong relationships with our customers and delivering unique solutions and value that others can’t.  In our company, every opinion and idea is highly valued, making us a dynamic and innovative force in the industry.  Rion Equipment stands alone in excellence.

Position Overview

The Service Operations Manager will play a key role in developing and standardizing new service operations to promote a consistent culture and drive profitable service practices. This position involves providing exceptional support to customers both in person and over the phone by accurately identifying their needs and facilitating efficient parts and service transactions.        

 If you have any questions prior to applying, please reach out to our Recruiting team at recruiting@rionequipment.com or 402-891-7555.

PRIMARY JOB DUTIES: 
•    Manage regional warranty operations to ensure timely claim submission, accurate documentation, and strong recovery performance while maintaining expense controls.
•    Oversee Customer Service Agreements (CSA), including quoting, contract setup, proactive PM scheduling, and monitoring completion to drive uptime and efficiency.
•    Administer Total Maintenance & Repair (TM&R) contracts and billing processes to ensure accurate revenue capture and full contract compliance.
•    Maintain third-party billing portal activity by ensuring timely collections, accurate reporting, and prompt issue resolution.
•    Drive operational practices that align with manufacturer expectations, ensuring performance KPIs are consistently achieved across supported brands.
•    Manage national account service and parts support, ensuring dealer and branch performance requirements and response expectations are met or exceeded.
•    Collaborate with branch level leadership to improve service delivery, reduce downtime, and strengthen operational consistency across the RION Equipment territory.

BENEFITS: 

• Medical (and FSA/HSA plans), Dental, Vision Insurances
• Paid Vacation and Holidays
• Company-paid Basic Life Insurance
• Supplemental Term Life Insurance
• 401(k) with Match
• Tuition Reimbursement and In-house Training Dept.
• Paid Military Leave
• Short and Long-Term Disability
• Safety Glasses and Boot Program

About RION Equipment

RION Equipment, formerly NMC Material Handling, has been serving the upper Midwest since the 1970’s. This change in our business means great things for potential candidates. We’re growing and investing in our company and employees. We are investing in personnel skills and in a fleet of industry-leading material handling and aerial equipment and service solutions.  Come be a part of our experienced and knowledgeable sales and service teams that help our customers with comprehensive equipment solution packages that best serve their business needs. RION Equipment hires the best in sales and service personnel behind a complete line of quality products.

RION Equipment is an equal opportunity employer and affords equal opportunity to all applicants for all positions. RION Equipment shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability. 

* The job duties listed in this job posting do not constitute a complete and exclusive list. RION Equipment further reserves the right to modify job duties, at any time and in its sole discretion, to meet the needs of the Company.