Field Service Manager

Company Details

Vancer was formed to create custom maintenance-of-way (MOW) equipment for rail clients. Our employees are the cornerstone of our business and key to ensuring we develop and deliver successful solutions that meet the needs of our railroad customers. 

Position Overview

Vancer is looking for a Field Service Manager who leads Field Technicians and Service Writer(s) in the daily service operations for field-related activities.  This position is responsible for providing a safe workplace and developing a “Safety First” culture. The Field Service Manager is responsible for hiring and developing employees as well as addressing employee issues. This position will be fully responsible for the financial performance of the field.  As such, it will fall on the Field Service Manager to create an operating budget, control costs, build loyal customers, meet financial objectives, and establish good employee relations.  

If you have any questions prior to applying, please reach out to our Recruiting team at recruiting@vancer.com or 402-891-7555.

PRIMARY JOB DUTIES: 

• Responsible for the daily operations of the assigned service department, including managing field staff and service writer(s), reviewing profit and loss, staffing, employee development, equipment utilization, equipment maintenance, and safety regulations. 
• Manages employees within the department including but not limited to hiring, training and developing employees, delegating work assignments, writing and conducting performance appraisals, establishing learning plans, coaching and counseling employees, and administering disciplinary procedures.   
• Plans, manages and controls field service-related activities associated with service repair work.  Strives for constant improvement and development of service department by researching and developing new techniques and procedures to increase overall efficiency of service department operation.  
• Ensures the highest levels of customer service is provided through constant communication with the technicians, support functions, other departments, OEM representatives, and the customer. 
• Provides frequent communication of service status updates for each customer; conducts research, fact-finding, resolution and follow-up of customer questions and concerns.  Provides advice and reports related to repair options for internal and external customers. 
• Supports and trains employees on Standard Operating Procedures to ensure that all company policies and procedures are followed. 
• Stays current on available product offerings and warranty information supported by division. 

About Vancer

BENEFITS: 

• Medical (and FSA/HSA plans), Dental, Vision Insurances 
• Paid Vacation and Holidays 
• Company-paid Basic Life Insurance 
• Supplemental Term Life Insurance 
• 401(k) with Profit Sharing 
• Tuition Reimbursement and In-house Training Dept. 
• Paid Military Leave 
• Short and Long-Term Disability 
• Safety Glasses and Boot Program

ABOUT VANCER: 

Built in Nebraska, Vancer was founded to engineer, build, and distribute quality, innovative and safe maintenance-of-way (MOW) equipment for the railroad industry.  By working closely with Class I railroads, Vancer has developed and supplied high quality, MOW solutions that help maintain thousands of miles of track each year.  At Vancer, we take great pride in keeping our finger on the pulse of the rail industry. We listen. We learn. And we are committed to finding successful solutions for our railroad customers for many years to come.

Vancer is an equal opportunity employer and affords equal opportunity to all applicants for all positions. Vancer shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.