Resident Technician

Join Vancer and Help Keep America's Railroads Moving

Vancer designs, builds, and supports innovative maintenance-of-way (MOW) equipment for the railroad industry. Our employees are the foundation of our success, and we're committed to providing the tools, training, and support needed to help our team thrive.

We are seeking a highly skilled Resident Technician to support railroad customers throughout the Midwest/Southern region. 

Candidates must reside in or be willing to relocate to Memphis, TN, Nashville, TN, Little Rock, AR, or St Louis, MO. 

This position offers significant independence, customer interaction, and the opportunity to work on advanced railroad maintenance equipment in the field.

Position Overview

As a Resident Technician, you will serve as the primary service contact for customers within your assigned territory, providing diagnostics, repairs, preventive maintenance, and technical support on Vancer and Caterpillar equipment. This role requires strong mechanical and electrical troubleshooting skills, a customer-focused mindset, and the ability to work independently in field environments.

You will inspect, diagnose, repair, remove, install, disassemble, assemble, and perform failure analysis on a wide range of machine systems, including:

• Diesel engines

• Hydraulic systems

• Electrical and electronic controls

• Powertrain and transmission systems

• Brake and steering systems

• Attachments and auxiliary equipment

• Computer-based diagnostic systems

What You'll Do

• Diagnose, troubleshoot, service, and repair customer equipment at field locations

• Perform preventive maintenance, inspections, safety checks, and operational testing

• Utilize service manuals, diagnostic software, and technical resources to identify and resolve equipment issues

• Conduct failure analysis and determine root causes of component and system failures

• Complete accurate service reports, work orders, warranty documentation, expense reports, and time entries

• Order, track, and return parts through established service processes

• Verify warranty eligibility and manage core and remanufactured component returns

• Build and maintain strong customer relationships through responsive service and technical expertise

• Identify opportunities to reduce customer downtime and recommend additional maintenance or repair solutions

• Support business growth by maintaining regular contact with customers throughout the assigned territory

• Follow all Vancer and customer safety requirements, including contamination control and HAZMAT procedures

What We're Looking For

• Strong mechanical aptitude and troubleshooting skills

• Experience with heavy equipment, railroad equipment, construction equipment, diesel engines, or similar machinery

• Ability to work independently with minimal supervision

• Strong customer service and communication skills

• Experience using electronic diagnostic tools and software

• Ability to travel throughout the assigned region as needed

• Valid driver's license and acceptable driving record

Why Join Vancer?

Benefits

• Medical, Dental, and Vision Insurance

• Flexible Spending Account (FSA) and Health Savings Account (HSA) options

• Paid Vacation and Holidays

• Company-Paid Basic Life Insurance

• Supplemental Life Insurance Options

• 401(k) with Profit Sharing

• Tuition Reimbursement

• In-House Technical Training and Development

• Paid Military Leave

• Short-Term and Long-Term Disability Coverage

• Safety Glasses and Boot Program

About Vancer

Built in Nebraska, Vancer was founded to engineer, manufacture, and support innovative maintenance-of-way equipment for the railroad industry. By working closely with Class I railroads and industry partners, we develop solutions that help maintain thousands of miles of track each year.

At Vancer, we listen, learn, and continuously innovate to deliver equipment and service solutions that keep our customers operating safely and efficiently.

Questions before applying? Contact our Recruiting Team at recruiting@vancer.com or 402-891-7555.

Vancer is an equal opportunity employer and affords equal opportunity to all applicants for all positions. Vancer shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.